Everything you need to know about secure escrow purchases, dispute arbitration, and fees.
Learn how your payment is securely held in escrow until order delivery is verified.
Filing dispute claims, administrative arbitration, and automated wallet reversals.
Flat 5% seller fee, free standard PIX payouts, and 2.5% Turbo instant payouts.
Platform rules, anti-circumvention policy, and delivery obligations.
Encrypted credential storage, protected PIX keys, and confidential chat history.
Quick answers to common buyer and seller inquiries.
Your payment is deposited into our 7-day Escrow Vault. The seller fulfills the item, and the funds remain frozen until you verify access credentials and confirm satisfaction.
Click "Open Dispute" on the order page within 7 days. The escrow payout timer freezes immediately, summoning an administrator to review chat history and issue a full refund if valid.
Standard PIX is completely free and settles within 2 business days. Turbo PIX charges a 2.5% fee (minimum $1.50) and processes immediately.
Our support team is available to assist with orders, payouts, and verifications.