Refund Policy & Dispute Resolution

Our Dispute Mediation system empowers buyers to freeze transactions and request full refunds if delivered goods differ from the listing or credentials fail verification.

Eligibility for Full Refund

• Delivered login credentials do not grant access to the advertised account.
• The account lacks key cosmetics, ranks, or skins explicitly stated in the listing title.
• The original owner reclaims the account during the 7-day holding window.
• The seller fails to deliver within the promised delivery deadline.

Arbitration Timeline

Once a dispute is submitted, our administrative arbitration team reviews screenshots, error logs, and chat records within 24 to 48 hours. Approved refunds are credited 100% back to your available wallet balance with zero penalty fees.